To ensure a smooth return process, all items must be returned in their original, resellable condition. This means the item must be unused, unwashed, and unworn, with all original brand tags, hygiene seals, and packaging intact.

We strictly reserve the right to reject returns if:

• The item shows signs of wear, stains (makeup, deodorant), or damage.
• The item has been washed or altered in any way.
• The item carries odors such as perfume, smoke, or pet dander.
• Shoe boxes are damaged or used as the shipping box.

Items rejected upon inspection will be returned to the customer at their expense.

Our return policy is valid for 30 days from the date your package is marked as 'Delivered' by the carrier. We must receive your return request within this timeframe. Returns postmarked outside of this window will not be accepted.

Please note that during the holiday season (November-December), we may offer an extended return window. Please check our website banner for seasonal updates.

We aim to make returns as seamless as possible. Please follow these steps:

• Step 1: Email our support team at support@kbislandwear.com with your Order ID and the reason for the return.
• Step 2: Wait for our team to review your request. Once approved, you will receive a specific Return Authorization (RA) Number and instructions.
• Step 3: Pack your items securely. You must write the RA Number clearly on the outside of the package. Packages without an RA number may be refused or delayed.
• Step 4: Ship the item back using a trackable shipping method.

If you receive a damaged, defective, or incorrect item, please contact us immediately within 48 hours of delivery. Do not return the item without contacting us first.

Please include clear photographs of the defect and the packaging. We will assess the issue and provide a pre-paid return shipping label. We will ship a replacement immediately upon verification or issue a full refund including original shipping costs.

Once your return reaches our warehouse, please allow 3-5 business days for our team to inspect and process the return. You will receive an email notification once your return is approved or rejected.

If approved, the refund will be processed to your original method of payment. Please allow your bank or credit card issuer an additional 5-10 business days to post the refund to your account. Shipping costs are non-refundable.

We offer exchanges for the same item in a different size or color, subject to stock availability. To expedite an exchange, we recommend initiating a return for a refund and placing a new order for the correct item immediately. This ensures you secure the inventory before it sells out.

Direct exchanges will be processed once the original item is received and inspected.

The following items are considered Final Sale and cannot be returned, refunded, or exchanged:

• Gift Cards.
• Items marked as 'Final Sale' or 'Clearance'.
• Intimate apparel (underwear, swimwear bottoms without hygiene strips).
• Customized or personalized items.

Domestic: Customers are responsible for return shipping costs unless the return is due to a company error. We recommend using a trackable shipping service and purchasing shipping insurance.

International: International customers are responsible for return shipping, as well as any duties, taxes, or customs fees incurred. Packages refused at customs will have return shipping fees and administrative costs deducted from the refund amount.